Editor’s Note: This post is very long so I have to break this down into several pages. You may browse through the page numbers below to read parts of this article.
Dear Smart Broadband Inc.,
First, my apologies for the term. I can’t seem to find a better word to describe my disappointment of your broadband service, which you failed to fix since I raised my concern several months ago. I am referring to your Smartbro canopy product, now better known as myBro Canopy.
I’m a huge fan of Smartbro since its inception, in fact, I often recommend your product to those seeking advice which broadband internet plan they have to choose for their homes. I have heard complaints just everywhere about your “most reliable” broadband internet service, but I simply can’t be convinced for such claims. I wasn’t convinced because I had good experience of your Smartbro Canopy before, at least with the accounts under my name. Just to let you know, I had one Smartbro Canopy account before which I transferred to at least 4 locations within Cebu province because of the nature of my job back then. Specifically, I had it transferred to 2 locations in Lapu-lapu City and 2 locations in Minglanilla, Cebu. I was really satisfied with the performance of that connection, even if I had it transferred to several locations. Yes, I kept on paying that Php 1450 relocation fee because you simply don’t allow your subscribers to switch with other myBro products even if needed.