To those who have been out of the loop to what happened last week, RIM customers actually experienced service interruptions and delays over a period of approximately 3 days in Europe, the Middle East, India and Africa, 1.5 days in Latin America and Canada, and 1 day in the United States. A switch failure followed by a large backlog of emails is pointed as the probable root cause for the service outage; however, RIM confirmed last Thursday all BlackBerry services have already returned back to normal.
“We are grateful to our loyal BlackBerry customers for their patience,” said Mike Lazaridis, co-CEO of RIM. “We have apologized to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again.”
Beginning Wednesday, October 19th, RIM said a complete selection of premium apps will become available to download at BlackBerry App World over a period of four weeks. And these apps will include:
- SIMS 3 – Electronic Arts
- Bejeweled – Electronic Arts
- N.O.V.A. – Gameloft
- Texas Hold’em Poker 2 – Gameloft
- Bubble Bash 2 – Gameloft
- Photo Editor Ultimate – Ice Cold Apps
- DriveSafe.ly Pro – iSpeech.org
- iSpeech Translator Pro – iSpeech.org
- Drive Safe.ly Enterprise – iSpeech.org
- Nobex Radio™ Premium – Nobex
- Shazam Encore – Shazam
- Vlingo Plus: Virtual Assistant – Vlingo
On a related note, RIM’s enterprise customers will also be offered one month of free Technical Support. Current customers will be offered a complimentary one month extension of their existing contract, and customers who do not currently have a Technical Support contract will be offered a one month trial of RIM’s BlackBerry Technical Support Services – Enhanced Support, free of charge. You can learn more about the offer via this link.